Location: Hybrid | Cape Town (with travel)
Team: Customer Success
Reports to: Customer Success Manager
Role: Onboarding and Support Specialist
Application Deadline: 28th February 2026
About reOS
reOS is a fast-growing SaaS platform built specifically for the rental industry. We help agencies modernise how they manage rentals through a powerful, intuitive system. As a small, ambitious team, we move quickly, value ownership, and care deeply about delivering an exceptional customer experience.
The Role
As a Customer Onboarding & Support Specialist, you’ll be the primary owner of customer onboarding at reOS, while also supporting customers post go-live. You’ll guide customers through system setup, data migration, and training, ensuring a smooth transition and long-term success.
This role suits someone who enjoys structured processes, customer interaction, and taking accountability for onboarding outcomes.
What You’ll Be Doing
- Onboarding & Training
- Act as the main point of contact for all onboarding activities
- Conduct customer training sessions (daily and monthly)
- Plan onboarding capacity and timelines (monthly, weekly, daily)
- Participate in migration planning meetings and track progress
- Identify opportunities to improve onboarding and migration processes
- Use tools like ClickUp, Intercom, Front, and CRM systems to manage onboarding workflows
- Customer Support
- Provide real-time support via online chat and occasional phone calls
- Escalate high-priority or complex issues when needed
Maintain SLA response times and ensure timely issue resolution - Identify onboarding and support trends and share insights with the CS team
- Collaboration & Improvement
- Work closely with Product to share customer feedback and improve the platform
What We’re Looking For
- Strong customer-first mindset with excellent communication skills
- Highly organised and detail-oriented
- Confident problem-solver who performs well under pressure
- Technically capable and eager to build deep product knowledge
- Excellent written and verbal communication in English & Afrikaans
- Self-motivated with strong time management skills
- Adaptable and comfortable in a fast-moving startup environment
Travel Requirements
- Own transport for customer visits in Cape Town and the surrounding areas
- Willingness to travel nationally on occasion
Our Values
- Passionate – We go the extra mile and love solving meaningful problems
- Pragmatic – We keep things simple, useful, and scalable
- Principled – We value honesty, reliability, and authenticity
To apply - simply complete the form below ensuring you supply your email address, mobile number and a copy of your CV. A representative will reach out in due course.
Application Deadline - 28th Februaury 2026
