Location: Hybrid | Cape Town
Team: Customer Success
Reports to: Customer Success Manager
Role: Customer Success Associate
Application Deadline: 28th February 2026
About reOS
reOS is a fast-growing SaaS platform built specifically for the rental industry. We help agencies modernise how they manage rentals through a powerful, intuitive system. As a small, ambitious team, we move quickly, value ownership, and care deeply about delivering an exceptional customer experience.
The Role
As a Customer Success Associate, you’ll support customers across onboarding, data migration, and day-to-day support. This is a hybrid role with a strong operational focus, ideal for someone who enjoys variety, precision, and helping customers succeed through great service.
You’ll work closely with the wider commercial and product teams while supporting both new and existing customers.
What You’ll Be Doing
- Onboarding & Data Migration
- Collect and verify customer KYC documentation
- Set up customer accounts in reOS
- Plan onboarding capacity and timelines
- Perform accurate data migrations from external systems into reO
- Escalate onboarding issues quickly and appropriately
- Keep CRM records accurate and up to date
- Customer Support
- Respond to customer queries via live chat and phone
- Resolve issues efficiently and professionally
- Build and maintain macros and canned responses for common queries
- Escalate high-priority or technical issues when required
- Identify trends and feedback to improve onboarding, training, and support
- Projects & Admin
- Assist with ad-hoc projects across the commercial team
- Support customer training when required
- Manage annual KYC reviews and AUP letter distribution
- Collaboration & Improvement
- Work cross-functionally to contribute insights into product development
What We’re Looking For
- Friendly, customer-focused communicator
- Highly organised and detail-oriented
- Comfortable handling administrative and operational tasks
- Strong problem-solving ability within structured processes
- Technically confident and eager to learn
- Excellent written and verbal communication in English & Afrikaans
- Self-motivated with strong time management skills
- Adaptable and energised by a fast-moving team
Our Values
- Passionate – We care deeply about solving customer problems
- Pragmatic – We focus on what’s simple, useful, and scalable
- Principled – We show up with honesty, reliability, and integrity
To apply - simply complete the form below ensuring you supply your email address, mobile number and a copy of your CV. A representative will reach out in due course.
Application Deadline - 28th February 2026
